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Play Lounge LLC

The Play Lounge Refund & Cancellation Policy
 

At The Play Lounge, we strive to provide a fun, safe, and welcoming environment for all families. Our policies are designed to support smooth operations while offering flexibility where possible. Please review this policy carefully before making any purchase.

General Purchase Policy

  • All purchases (drop-in visits, punch passes, and monthly memberships) are final and non-refundable once completed.

  • We do not offer refunds, prorated credits, or transfers for any reason after purchase.

  • All sales are final.

Drop-In Visits & Punch Passes

  • Drop-in admissions and multi-visit punch passes are non-refundable and non-transferable.

  • Unused punches or visits do not expire unless otherwise stated at time of purchase, but no refunds or credits will be issued for unused portions.

Monthly Memberships

  • Monthly memberships are non-refundable and non-prorated once activated.

  • To cancel a recurring monthly membership, you must notify us at least 7 days before the next renewal date. Cancellations received after this window will result in the membership renewing for the next month.

  • Upon cancellation, access ends at the conclusion of the current paid billing period. No partial-month refunds will be issued.

Rescheduling & Bookings

  • The Play Lounge operates primarily on a walk-in basis. We do not accept reservations or bookings for general play sessions.

  • Therefore, we do not offer rescheduling for drop-ins or regular visits.

Special Events, Parties & Private Bookings

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  • Deposits for parties and private events are non-refundable.

  • Cancellations or changes must be made at least 7 days in advance to be eligible for a credit toward a future booking (subject to availability). Cancellations made with less than 7 days’ notice will not be refunded or credited.

Exceptions

We understand that unexpected situations can arise. In cases of medical emergencies, serious illness, or other extenuating circumstances, please contact us as soon as possible. We will review requests on a case-by-case basis and do our best to find a fair solution, such as a one-time credit (at management’s discretion). Documentation may be requested for verification.

How to Cancel or Request an Exception

To cancel a membership or request an exception:

Please include your full name, the name on the account/membership, and details of your request. We aim to respond within 1–2 business days.

Additional Notes

  • No-Shows / Late Arrivals: Since we primarily operate with walk-ins, there are no penalties for no-shows on general visits. However, membership benefits (such as member-only pricing or priority access during busy times) still apply only during your active paid period.

  • This policy is subject to change. Any updates will be posted on our website.

  • By making a purchase or visiting The Play Lounge, you agree to this policy.
     

Thank you for your understanding and for supporting our small, family-owned business. We’re excited to play with you and your little ones!

Refund & Cancellation Policy

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