Privacy Policy | The Play Lounge

At The Play Lounge, we value your privacy and are committed to protecting the personal information of our guests and their families. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our facility, use our website, or interact with our services.

Information We Collect

We collect personal information from parents/guardians only. This may include:

Name, address, email address, and phone number
Emergency contact details
Payment information (processed securely through Square — we do not store full credit card details)

We do not collect personal information about children (such as names or ages) beyond basic on-site check-in identification for safety purposes.

How We Use Your Information

We use the information we collect to:

Process memberships, drop-in payments, and services
Manage check-ins and ensure child safety while on premises
Send important updates, receipts, or newsletters (via Square, Wix, or similar platforms)
Maintain facility security and operations

Photos, Marketing & Social Media

We do not take photographs or videos of real guests (adults or children) for our marketing materials.
We may use AI-generated images featuring children in our marketing and website content. These images do not depict any actual guests.
If you publicly tag or mention The Play Lounge on social media (Facebook, Instagram, etc.), we may reshare that public content in our stories or feed. By tagging us publicly, you consent to possible resharing.

We respect family privacy and only use AI-generated imagery for promotional purposes.

Data Sharing

We do not sell, trade, or rent your personal information. We may share information only when necessary with trusted service providers such as:

Square (payments and possible newsletters)
Wix (website hosting and forms)
Ring (security camera system)

All service providers are required to protect your data.

Data Security

We use reasonable security measures to protect your information, including secure payment processing and on-site Ring camera systems for safety. Security footage is retained for a limited time and used only for safety or legal purposes.

Your Rights and Choices

You can:

Update or correct your personal information
Opt out of marketing communications (newsletters, etc.)
Request deletion of your information (subject to legal requirements)

Data Retention

Financial records: Retained for 7 years (or as required by law).
Membership and contact records: Retained for the duration of the membership plus 3 years after expiration.
Security footage: Typically retained for 30–60 days unless needed for safety or legal reasons.

Waiver Integration

All visitors are required to sign a liability waiver that includes acknowledgment of our privacy practices, security camera usage, and photo/social media policy.

Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website with the new effective date.

Questions about this Privacy Policy? Please reach out:

Email: ThePlayLoungeCA@gmail.com
Phone: (747) 307-4715
Address: 905 N Main St, Bishop, CA 93514

Thank you for trusting The Play Lounge with your family’s visits. We are committed to maintaining a safe, respectful, and private environment.